Clarify what an information guide should—and should not—do.
How can I think clearly about an AI opportunity?
The six questions help distinguish a visitor’s information need from an automated decision or clinical service.
- Define the boundary
Keep administrative explanations separate from clinical advice.
- Follow the source
A directory can only support details it actually contains.
- Plan the handoff
An unanswered question needs a clear route to a person.
Daniel explores the idea of clearer visitor information. His 5WH map focuses on where to ask for administrative help, not on assessing health needs.
Daniel and every example here are prepared learning material, not a real case or an AI-generated result.
My 5WH clarity map
- Map the information need
Answer the six questions for the setting you are considering, using general or fictional information.
- Identify boundaries and unknowns
Separate administrative support from clinical or sensitive uses requiring specialist review.
- Choose a clarification step
Identify who could clarify the source, review, access, or human-help arrangements before practical use.
Keep the scope understandable.
Read Daniel’s six answers and consider what the directory can actually support.
A visitor asks something not in the directory. Which question helps?
Every option has an explanation. Open as many as you like — nothing is recorded or scored.
You have worked through Healthcare.
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